SECTION 1 – MANUFACTURING TIMES

Our products are manufactured upon request, that is, they are made to order. Please allow for 7 to 9 business days for manufacturing/fulfillment of your order in addition to your choice of shipping time.

SECTION 2 - SHIPPING OPTIONS AND COSTS

The shipping options and costs provided to you by our system upon purchase depend on your geographic location and the items you are purchasing. Therefore, the best way to know the different shipping options and costs available to you is the following:

1. Add all the items you want to buy to your shopping cart;
2. Enter your address and country of destination; and
3. Assess the different shipping options and costs provided by the system before finalizing your purchase.

SECTION 3 – CURRENTLY, WE DO NOT OFFER SHIPPING TO LATIN AMERICA

For shipments to Latin America, we recommend using a US-based door-to-door service.

SECTION 4 – WHAT SHOULD I DO IF I ENTERED A WRONG/INCOMPLETE DELIVERY ADDRESS AT CHECKOUT?

Orders with wrong/incomplete delivery addresses are considered undeliverable by all mail couriers. Therefore, if you enter a wrong/incomplete address when making a purchase on our webstore (e.g., wrong street number, wrong street name, omitted apartment number, wrong postal code, etc.), your order will be considered undeliverable. Since all of our products are made to order and we carry no inventory, undeliverable orders will NOT be returned to our facilities; instead, they will be held by the courier (e.g., USPS, UPS, FedEx, etc.) at the service center closer to the assumed correct/complete address, where it will be waiting for you to be picked up. To do this, you must go to the courier’s service center and show the tracking number associated with your order. If you see yourself in this situation, it is important that you pick up you order as soon as possible, since couriers do not retain packages indefinitely. If your order is not picked up within a certain number of days, which depends on each courier and the specific service center involved in your case, they will dispose of the package as it will be deemed “abandoned” by its recipient.

SECTION 5 – WHAT SHOULD I DO IF THE COURIER LOSES MY ORDER?

If you did not receive your order because the courier lost it, you must go to the courier’s service center servicing your area and file a formal complaint following their procedures, which usually require you to provide the order’s tracking number and payment receipt. The only entity responsible for the lost order is the courier that lost it.

SECTION 6 – WHAT SHOULD I DO IF THE COURIER SHOWS MY ORDER AS "DELIVERED," BUT I HAVE NOT RECEIVED IT.

If your order (based on the tracking number) shows as “Delivered” on the courier’s website, but you have not received it, it may be due to any of the following reasons:

1. The order was left in a place where it remains out of sight (e.g., at the bottom of the mailbox, behind a planter, under a porch chair, etc.)
2. The order was delivered to a neighbor by mistake.
3. The order was returned to the courier’s service center because there was no one to receive it. (This is uncommon, but it happens).
4. The order was stolen.

Before you contact us, please carefully check your mailbox, porch, patio, and any other accessible space where you have received packages in the past. If, after doing so, you still cannot find your order, please go to the courier’s nearest service center with the order tracking number and file a formal complaint as they are the entity responsible for the lost package.